The customer has the right to withdraw from the Sales Agreement within 14 days without giving any reason. We give the Customer a full refund, including the delivery costs, immediately, and in any case no later than 14 days from the date on which the Store was informed of the return decision. All details regarding returns of goods are available in Terms and Conditions section on our website (point VI)

You can download the return form here.

You can complete the online return form here.

Returns should be sent to this addres: 4VALUES, ul. Parzniewska 4, 05-800 Pruszków.


Complaints should be sent by e-mail to the following addres: We have 14 days to consider it, and if it is not possible within that date, we shall inform the customer when the complaint wil be considered.

You can download the complaint form here.

You can fill in the online complaint form here.

Complaints should be sent to the following address: Zeme Pharm, al. Jana Chrystiana Szucha 3 lok. 2, 00-580 Warsaw.

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